Stellar Knowledge Base
If you want to recover and save the missing or deleted iPhone data, activate Stellar Data Recovery for iPhone on your computer.
The demo version of the software is only for the evaluation purpose. To use its full functionality, purchase the software and then activate it.
The software can be activated using the Activation Key, which you receive via email after purchasing the software. You need an active Internet connection to activate Stellar Data Recovery for iPhone.
Steps to activate Stellar Data Recovery for iPhone
If you don’t have the Activation Key of Stellar Data Recovery for iPhone, here’s how to get it…
In case you don’t have an Activation Key, follow the below steps:
Note: If you didn’t receive the Activation Key at your registered email within few minutes of purchasing the software, contact our customer support via mail, chat or call.
Stellar Data Recovery for iPhone® Stellar Data Recovery for iPhone® is the best DIY software to recover missing or accidentally deleted Contacts, Messages, Calendar, Photos, Videos, Call History etc directly from iPhone or iPad.
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Hi, I'm trying to use the Steller Data Recovery for iPhone Xs (iOS 12.3.1) and I keep getting the following messages:
"Failed to list your iPhone"
"Reconnect your device to your comuter or restart application"
JA
support
Hi,
Thank you for contacting Stellar.
We have sent you an email regarding this. Kindly reply on that email.
Regards,
Stellar Support Team
Hi, I'm trying to use the Steller Data Recovery for iPhone 7 and still can't recover the notes
vasu
Abdul Majid
Dear Vasu,
We regret the inconvenience caused to you.
Software does recover lost or deleted notes from your iPhone, iTunes, or iCloud backup files.
We have sent you an email, please provide us the details to assist you further.
Hey I'm receiving the error:
"Failed to list your iPhone"
"Reconnect your device to your computer or restart application"
Jens Jakob Tonn-Petersen
Abdul Majid
Dear Jens,
We understand the inconvenience caused to you.
Please provide us the below mentioned details to provide the solution:
1. Version of iTunes installed:
2. iPhone model operating on:
3. iOS version of the device:
Our team has also sent you an email to guide you further.
I did not receive the email after purchasing the product. The funds were taken from my account. I have run the demo program. Assistance would be wonderful. Thank you.
RHONDA L CRAIGHEAD
Abdul Majid
Dear Rhonda,
Our team has sent you an email to install and activate the software. Kindly follow the email and you will be able to use the purchased product.
Please reply to our email for any further assistance. Our team will be glad to assist you.
Hello,
Attempting to recover photos not saved to iTunes or iCloud on iPad (iOS 12.4.5) that have been deleted.
I've entered the product activation key, checked for updates (none), selected 'Recover from iPhone', checked just 'Camera Roll', plugged in device (software recognizes that it's an iPad and its serial #), clicked on iPhone icon, then the Scan button.
I've done this several times in various patterns and still receive 'Failed to list your iPhone. Reconnect your device to your computer or restart application.'.
Thank you for your help
Chris
Kartik
Hi,
We understand the inconvenience caused to you.
Please let us know whether your device is showing in iTunes or not and also confirm below mentioned things:
1- iOS Version
2- iTunes version
Regards,
Stellar Data Recovery
I am trying to recover my iPhone 7 (iOS 13.4.1) but I keep getting "Failed to list your iPhone". Please help.
Vivianne
Rajeev
Dear Vivianne,
We understand the inconvenience caused to you.
Please provide us the below-mentioned details to provide the solution:
1. Version of iTunes installed:
2. iPhone model operating on:
3. iOS version of the device:
Our team has also sent you an email to guide you further.
Regards,
Stellar Data Recovery
i Have purchased this but not received an email. Can someone help please?
Daniel Rigby
Kartik
Hi,
We would request you to check junk and spam folders as well of your email which is registered with Stellar Data Recovery in order to find activation email.
For more help, please submit ticket using below link:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
I've purchased the software but I keep getting the error "Failed to list your iPhone". My MacBook as well as my iPhone are fully updated. What can I do?
RJ
Kartik
Hi,
We understand the inconvenience caused to you.
As our records, you have submitted ticket to our expert team as well. They will reply you shortly with the resolution of this issue.
Regards,
Stellar Data Recovery
Hey I'm receiving the error:
"Failed to list your iPhone"
"Reconnect your device to your computer or restart application"
Samm
Rajeev
Hi Samm,
We suggest you to connect with our expert by using the below link and they will assist you to resolve the issue:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
Hello, I'm trying up your iPhone recovery software and when I connect my phone it says "failed to list your iPhone", I have tried reconnecting and restarting the app with no success, please advice.
Mauri
Rajeev
Hi,
Thank you for contacting Stellar Data Recovery.
We apologize for the inconvenience caused to you.
We suggest you to use the below link and connect with our team. They will help you to resolve the issue:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
Hi!
I purchased a license (Stellar Data Recovery Professional for Windows [30 Days]) a few minutes ago and I still haven't received the email with the key, as informed after purchase. Please ask to resend.
Thanks,
Maria Julia
Maria Julia
Rajeev
Hi Maria,
We apologize for the inconvenience caused to you.
We have already sent the information to you. We believe you have activated the product now.
In case you need any assistance then use the below link to connect with us:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
Hi guys,
I've purchased the software but I keep getting the error "Failed to list your iPhone". My MacBook as well as my iPhone are fully updated. What can I do?
Julio Zepeda
Rajeev
Hi,
We apologize for the inconvenience caused to you.
We suggest you to use the below link and connect with our team. They will help you to resolve the issue:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery
Hi,
I keep getting the "Failed to list your iPhone" when I try to link my iPhone.
Can this be resolved?
Thank you
Jonathan
Rajeev
Hi Jonathan,
Please provide us the below information:
1. Model of iPhone
2. Version of iTunes
3. Version of iOS
4. Version of Operating System
You may connect with our expert as well by using the below link for immediate resolution of the issue:
https://www.stellarinfo.com/support/
Regards,
Stellar Data Recovery